How It Works
The following outlines the standard procedural framework applied by EFPG to incoming cases. Each case is assessed individually, and the specific approach may vary based on jurisdictional requirements, the payment methods involved, and the nature of the fraud. Our goal is to provide clear, structured guidance at every stage so that affected individuals understand their options and the steps being taken on their behalf.
Case Submission
The affected individual submits their case details through the secure intake form on this website. The submission should include relevant transaction records, correspondence with the platform, and any identifying information about the entity involved. All submissions are processed in confidence.
- The intake form captures the essential information needed for a preliminary assessment, including the nature of the fraud, the amount involved, the payment methods used, and the entities involved.
- You will receive a confirmation of receipt within 24 hours of submission.
- No fees are charged for the initial case submission or preliminary assessment.
- All information is treated as confidential and processed in accordance with our Privacy Policy and applicable data protection legislation.
Preliminary Assessment
The EFPG advisory team conducts a preliminary assessment of the submitted case to evaluate the available evidence, identify the relevant jurisdictions, and determine the applicable regulatory and banking procedures.
- We verify the regulatory status of the entity involved by checking registers maintained by National Competent Authorities across the EEA.
- We identify the payment pathways used and assess which recall, chargeback, or dispute mechanisms may be available.
- We determine which supervisory authorities have jurisdiction and what complaint procedures are applicable.
- The assessment outcome and recommended course of action are communicated to the affected individual within 5 working days of submission.
Documentation & Filing Strategy
Based on the preliminary assessment, EFPG prepares the necessary documentation, including regulatory complaints, bank recall requests, chargeback applications, and supporting evidence packages.
- All documentation is structured in accordance with the procedural requirements of the relevant institutions and authorities.
- Regulatory complaints are drafted to the specific format and evidentiary standards required by the receiving authority.
- Bank recall requests and chargeback applications follow the procedural requirements of the applicable payment network or banking regulation.
- The client is provided with a clear overview of all documents prepared and the institutions to which they will be directed.
Ongoing Case Monitoring
EFPG monitors the progress of filed complaints and recovery requests, providing the affected individual with regular status updates.
- We track responses from financial institutions, regulatory authorities, and law enforcement agencies.
- Where responses require additional action, we assist in the preparation of supplementary submissions.
- Regular status updates are provided to the client at agreed intervals throughout the case lifecycle.
- If new information becomes available or circumstances change, we adjust the case strategy accordingly.
Frequently Asked Questions
How long does the process take?
The timeline varies significantly depending on the complexity of the case, the jurisdictions involved, and the responsiveness of financial institutions and regulatory authorities. Preliminary assessment is completed within 5 working days. Documentation preparation typically takes 2-4 weeks. Responses from banks and regulators may take several weeks to several months.
Is there a cost for the preliminary assessment?
No. The preliminary case assessment is provided at no charge. If our assessment indicates that we can provide meaningful advisory support, fee structures will be communicated transparently before any chargeable services commence.
Does EFPG guarantee fund recovery?
No. EFPG does not guarantee the recovery of funds or any specific outcome. Recovery depends on factors outside our control, including the cooperation of financial institutions, the timing of complaints, the jurisdictions involved, and the specific circumstances of each case.
What documentation should I prepare?
Gather all available transaction records (bank statements, payment confirmations), correspondence with the platform (emails, chat logs, screenshots), any documentation received from the platform (contracts, terms, account statements), and identification information for the entity involved (website URLs, company names, registration details).
Can EFPG represent me in court?
No. EFPG does not provide legal representation or act as a licensed legal practice. Where legal proceedings may be appropriate, we recommend engagement with qualified legal professionals in the relevant jurisdiction. We can provide case documentation to support legal counsel.
What if my case involves multiple countries?
Cross-border cases are a core area of EFPG advisory expertise. We coordinate regulatory complaints and banking procedures across multiple jurisdictions, ensuring each relevant authority receives a properly formatted submission.
Need Advisory Support?
If you have been affected by financial fraud and require structured advisory support, submit your case for a free preliminary assessment.
Request Case Assessment