Bank Recall & Chargeback Preparation

When funds are transferred to fraudulent entities, time-sensitive banking mechanisms exist that may enable the recovery of some or all of the transferred amounts. EFPG specialises in the preparation of formal fund recall requests, chargeback applications, and payment dispute documentation structured to meet the specific procedural requirements of European banking institutions and card networks. Each case is assessed individually to determine the most appropriate recovery mechanism based on the payment method used, the time elapsed, and the jurisdictional framework applicable.

What This Involves

• Preparation of formal SWIFT recall requests (MT 192/MT 199 messages) directed to the originating bank for international wire transfers.
• Drafting of SEPA SCT recall requests in accordance with the European Payments Council (EPC) rulebook and applicable PSD2 provisions.
• Preparation of chargeback applications under Visa (TC40), Mastercard (SAFE), and other card network dispute resolution frameworks.
• Compilation of supporting evidence packages required by banking institutions to process recall and dispute claims.
• Drafting of formal correspondence to the fraud departments of intermediary and receiving banks to support fund freezing requests.

Who Is This For

• Individuals who have made bank transfers (SEPA or SWIFT) to entities later identified as fraudulent and wish to initiate formal recall procedures.
• Victims who paid by credit or debit card and are within the chargeback eligibility window established by their card network.
• Individuals whose banks have initially refused a recall or chargeback and require a structured, evidence-supported resubmission.
• Clients who require coordination of recall requests across multiple banks or payment providers.

Regulatory Context

Bank recall procedures operate within the framework of the Payment Services Directive 2 (PSD2), which establishes the rights and obligations of payment service providers and their customers in the context of unauthorised or fraudulent transactions. The SEPA Credit Transfer Rulebook maintained by the European Payments Council sets out the technical and procedural requirements for recall requests within the SEPA zone. Chargeback rights are governed by the relevant card network rules (Visa Core Rules, Mastercard Transaction Processing Rules) and are subject to specific timeframes and evidentiary requirements.

Our Process